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Empathy 101 for Lawyers: Why Understanding Your Clients Is More Important Now Than Ever

Like any crisis, COVID-19 exposes our vulnerabilities, turning up the heat on processes that were simmering before it set in. The impact on the legal industry—like every other—has been notable. Law firms have had to become tech-competent overnight, working remotely has become the norm even for those firms that were hesitant about implementing such programs,